At Fast Mobile Center, we prioritize the privacy and protection of your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use our website, interact with our services, or make purchases. By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

When you interact with Fast Mobile Center, we may collect the following types of information:

  • Personal Information:

    • Contact Information: Name, email address, mailing address, phone number, etc.
    • Account Information: Username and password if you create an account.
    • Transaction Information: Payment details, billing and shipping addresses, and purchase history.
    • Communication Information: Messages, inquiries, or feedback you provide via email, chat, or other communication channels.

  • Non-Personal Information:

    • Technical Data: IP address, browser type, operating system, and device information.
    • Usage Data: Details of your visits to our site, including traffic data, pages viewed, and the duration of your visit.
    • Cookies: Small data files stored on your device to help us understand your preferences and improve site functionality.

2. How We Use Your Information

We use the information we collect to provide, improve, and personalize our services. Specific uses include:

  • Order Processing: To fulfill orders, process payments, and deliver products.
  • Customer Service: To respond to inquiries, manage returns, and resolve any issues.
  • Personalization: To customize your shopping experience, recommend products, and display relevant content.
  • Marketing & Promotions: To send you promotional materials, special offers, and updates if you opt-in to receive these communications. You can unsubscribe at any time.
  • Website Analytics: To monitor and improve website performance, user experience, and overall functionality.
  • Legal Compliance: To meet our legal obligations, such as tax reporting or fraud prevention.

3. How We Share Your Information

We respect your privacy and do not sell or rent your personal data. However, we may share your information in the following situations:

  • With Service Providers: We may share information with trusted third-party service providers who assist us with website hosting, payment processing, shipping, marketing, and customer support. These providers have access to your data only to perform specific tasks on our behalf and are contractually obligated to keep it confidential.
  • Business Transactions: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the business transaction. You will be notified of such changes.
  • Legal Requirements: We may disclose personal information if required by law or to protect the rights, property, or safety of Fast Mobile Center, our customers, or the public. This includes complying with legal processes such as subpoenas or court orders.

4. Data Security

We take strong precautions to safeguard your personal information. These measures include:

  • Encryption: Sensitive information, such as payment details, is encrypted using SSL (Secure Socket Layer) technology.
  • Access Control: Personal data is restricted to authorized personnel and service providers.
  • Security Audits: Regular reviews of our data collection, storage, and processing practices to protect against unauthorized access or loss.

5. Retention of Personal Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. This includes retaining your data for the duration of your account, and after account deletion, for any legal obligations or dispute resolutions.

6. Your Rights and Choices

You have rights regarding your personal information. These include:

  • Access: You can request access to the personal data we hold about you.
  • Correction: You can update or correct inaccuracies in your personal data.
  • Deletion: You can request the deletion of your personal information unless required to retain it for legal purposes.
  • Data Portability: You may request that your data be transferred to another service provider in a structured, machine-readable format.
  • Marketing Preferences: You can opt out of marketing emails by clicking the “unsubscribe” link or contacting us directly.

To exercise any of these rights, please contact us at the details provided below.

7. Cookies and Tracking Technologies

Fast Mobile Center uses cookies and similar technologies to:

  • Improve the functionality of our site and enhance your shopping experience.
  • Track website usage and performance through analytics tools such as Google Analytics.
  • Remember your preferences and login information for future visits.
  • Provide personalized advertisements and promotions.

You can control cookie preferences in your browser settings. However, disabling cookies may affect your ability to use certain features of our site.

8. Third-Party Links

Our website may include links to third-party sites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before sharing any personal information.

9. Children’s Privacy

Fast Mobile Center does not knowingly collect personal information from children under the age of 16. If we discover that we have inadvertently collected such data, we will take steps to delete it promptly. Parents or guardians who believe their child may have provided personal information should contact us immediately.

10. International Data Transfers

Fast Mobile Center operates primarily in Zambia but may transfer and process data in other countries where our service providers are located. When we transfer your data internationally, we ensure that it is protected under applicable data protection laws, including the use of standard contractual clauses.

11. Changes to Our Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Any updates will be posted on this page with an updated “Last Modified” date. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, please reach out to us at:

Fast Mobile Center

Email: fastmobilecentre4@gmail.com
Phone: +260 77 933 3503
Address: Shop Number 113c, East Park Mall