Service Desk Agent Job at Veritas Search Group, Phoenix, AZ

UUhPRU8zd0JtT3JrQ1VDYzFzOUoySURLS2c9PQ==
  • Veritas Search Group
  • Phoenix, AZ

Job Description

This role requires candidates who are currently authorized to work in the U.S. without sponsorship, and C2C arrangements are not accepted.

Job Summary:
We are looking for a technically inclined and dependable Service Desk Agent to join our IT support team. This is a task-based, entry-level IT role focused on frontline support within a corporate technology environment. Ideal candidates will have a foundational understanding of enterprise systems and a strong interest in building a career in IT support and infrastructure.

Key Responsibilities:

  • Provide first-level IT support for end users in a Windows/Mac environment, including password resets, MFA setup, software installations, and basic network connectivity issues.
  • Process incoming service desk tickets using an ITSM platform (e.g., ServiceNow, Jira), ensuring timely resolution or escalation.
  • Perform hardware setup and basic troubleshooting for devices such as laptops, printers, monitors, and mobile devices.
  • Follow standardized operating procedures and support documentation for common technical issues.
  • Maintain detailed logs of service requests, resolutions, and escalations in the ticketing system.
  • Assist in onboarding/offboarding procedures including account provisioning and hardware deployment.

Minimum Qualifications:

  • Basic technical knowledge of operating systems, networking, and productivity software (e.g., Microsoft 365, VPNs, Active Directory).
  • Familiarity with troubleshooting tools and remote support platforms.
  • Strong attention to detail and ability to follow structured processes.
  • Excellent communication and documentation skills.
  • A+ certification or equivalent coursework is a plus but not required.

Preferred Qualifications:

  • Previous internship, coursework, or hands-on experience in an IT help desk or technical support environment.
  • Exposure to ITIL-based service management practices or ticketing tools like ServiceNow, Freshservice, or Jira.
  • Comfortable working in a high-volume support queue.

Job Tags

Remote job, Contract work, Internship,

Similar Jobs

American Home Contractors

Warehouse Manager Job at American Home Contractors

 ...Solar Roofing American Home Contractors is hiring! We are a leader in the exterior remodeling and solar roofing industry, and a proud TESLA Solar Roof Installer. Were seeking a reliable, organized, and hands-on Warehouse Manager to lead warehouse operations from our... 

LHH

Logistics Specialist Job at LHH

 ...Logistics and Export Compliance Coordinator Location: On-Site: Richmond, CA 94804 Position Summary: Working independently...  ...position is responsible for the coordination of bookings and transportation between the Defense Logistics Agency, shipping lines, carriers... 

Sysco

Regional Goods Delivery Specialist (Hiring Immediately) Job at Sysco

 ...deliver various products (meats, produce, frozen foods, groceries, dry goods, supplies, etc.) to customer locations on an assigned route...  ...years consistent work history preferred. BENEFITS * Excellent pay, including productivity incentives. * Most Driver Trainees have... 

AIG - American International Group, Inc.

Regional Production Specialist, Excess & Surplus Lines Job at AIG - American International Group, Inc.

 ...At AIG, we are reimagining the way we help customers to manage risk. Join us as a Regional Production Specialist, Excess & Surplus Lines to play your part in that transformation. Its an opportunity to grow your skills and experience as a valued memb Production Specialist... 

Westinghouse

Solar & Storage Arc Flash Analyst Job at Westinghouse

Nuclear EnergyWe are searching for a Solar & Storage Arc Flash Analyst (Sr Electrical Engineer) on behalf of our client. This is a 1 yr. contract assignment. (W-2) The person will be joining the Power Generation Division (PGD). The Senior Engineer who can apply diversified...