Welcome to Fast Mobile Center. By using our website, you agree to comply with the following Terms and Conditions. These terms govern your access and use of our ecommerce website, located at www.fastmobilecenter.com, including any content, functionality, and services offered. If you disagree with any part of these terms, please refrain from using our website.

1. Introduction

Fast Mobile Center (“we”, “us”, “our”) is an ecommerce retailer based in Lusaka, Zambia. We offer a wide range of products, including mobile phones, computers, studio equipment, phone accessories, and more. By using our website or purchasing from us, you agree to the terms outlined here. If you do not agree, do not use this website.

These Terms and Conditions apply to all users of the website, including browsers, customers, vendors, merchants, and contributors of content.

2. Eligibility

You may only use our website and services if:

  • You are at least 18 years of age or have permission from a legal guardian.
  • You have the legal authority to enter into binding agreements.
  • The information you provide is accurate, complete, and up-to-date.

We reserve the right to refuse service, cancel orders, or terminate accounts for users who do not comply with these terms.

3. Product Descriptions and Availability

  • Accuracy: While we strive to provide accurate product information, we do not guarantee that product descriptions, prices, or other content available on our website are error-free. Any discrepancies between the description and the actual product do not constitute grounds for a refund, unless otherwise specified in our returns policy.
  • Availability: Products listed on our website are subject to availability. We reserve the right to limit quantities, discontinue products, or substitute similar items if the original product is unavailable. If your order cannot be fulfilled, we will notify you promptly.

4. Pricing and Payments

  • Prices: All prices are listed in Kwacha and include any applicable taxes unless stated otherwise. Prices are subject to change without prior notice. We reserve the right to correct pricing errors that may occur.
  • Payment Methods: We accept the following payment methods: major credit/debit cards, mobile payments, and bank transfers. All payments must be received and verified before the order is processed.
  • Taxes and Duties: You are responsible for paying any applicable taxes, duties, or customs fees that may apply to your order, depending on your location.

5. Order Acceptance and Cancellation

We reserve the right to refuse or cancel any order for any reason, including but not limited to:

  • Product unavailability.
  • Errors in product or pricing information.
  • Issues with payment processing.
  • Suspected fraudulent activity.

If an order is canceled after payment has been made, you will receive a full refund. Fast Mobile Center will not be liable for any delays or damages caused by such cancellations.

6. Shipping and Delivery

  • Shipping Options: We provide a variety of shipping options at checkout, including standard, express, and international shipping. Shipping times and costs depend on your location and chosen delivery method.
  • Delivery Times: While we aim to deliver within the estimated time frame, delays may occur due to unforeseen circumstances. We are not responsible for delays caused by courier services, customs clearance, or other external factors.
  • Shipping Fees: Shipping fees are calculated based on your location and the size/weight of the products in your order. Any additional customs or import duties are your responsibility.
  • Delivery Address: It is your responsibility to provide a correct and complete shipping address. Fast Mobile Center is not liable for lost shipments due to incorrect addresses.

7. Returns, Refunds, and Exchanges

We want you to be satisfied with your purchase. If you’re not happy with your order, the following policies apply:

  • Eligibility for Returns: Products may be returned within 14 days of delivery, provided they are unused, in their original condition, and in the original packaging.
  • Non-Returnable Items: Certain items, such as opened software, earphones, custom orders, or digital products, are not eligible for return.
  • Refund Process: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 30 days.
  • Return Shipping Costs: Return shipping costs are your responsibility unless the item is defective or shipped in error.
  • Exchanges: If you need to exchange a product, please contact us to arrange a replacement. Exchanges are subject to stock availability.

8. Warranty Information

  • Manufacturer’s Warranty: Many of our products come with a manufacturer’s warranty, the terms of which vary depending on the product and brand. If your product is faulty or defective, please refer to the manufacturer’s warranty information for repair or replacement options.
  • No Warranty Beyond Manufacturer’s Warranty: Unless explicitly stated, Fast Mobile Center does not offer additional warranties beyond those provided by the manufacturer.

9. User Accounts

To place orders or access certain features, you may be required to create a user account. By creating an account, you agree to:

  • Provide accurate and up-to-date information.
  • Maintain the confidentiality of your account and password.
  • Accept responsibility for all activities that occur under your account.

We reserve the right to terminate your account at our discretion if we suspect misuse or violation of these terms.

10. User-Generated Content

If you submit content to our website, such as reviews, comments, or testimonials, you grant Fast Mobile Center the right to use, modify, reproduce, and distribute such content for any purpose. You represent and warrant that any content you submit:

  • Is accurate and not misleading.
  • Does not violate any third-party rights, including intellectual property or privacy rights.
  • Does not contain offensive, defamatory, or illegal material.

We reserve the right to remove any user-generated content at our discretion.

11. Intellectual Property

All content on this website, including but not limited to logos, images, text, graphics, software, and design elements, is the exclusive property of Fast Mobile Center or its licensors. Unauthorized use of any content may violate copyright, trademark, or other intellectual property laws.

You may not:

  • Reproduce, distribute, or modify any content without our express permission.
  • Use our trademarks, logos, or other intellectual property without our written consent.

12. Prohibited Conduct

You agree not to use our website for any unlawful or prohibited purposes, including but not limited to:

  • Engaging in fraudulent activity or impersonating another person or entity.
  • Interfering with the website’s functionality, including by transmitting viruses or harmful code.
  • Using any automated means to scrape, harvest, or mine data from the website.
  • Engaging in behavior that could harm Fast Mobile Center’s reputation or business.

Violations may result in termination of your access to the website and legal action.

13. Limitation of Liability

Fast Mobile Center, its employees, affiliates, and service providers will not be held liable for any damages, including but not limited to:

  • Loss of data, revenue, or profit.
  • Indirect, incidental, or consequential damages arising from your use of our website, products, or services.
  • Any delay or failure to perform due to circumstances beyond our control, such as natural disasters, strikes, or technical issues.

Our total liability to you, for any cause whatsoever, will be limited to the amount you paid for the product in question.

14. Indemnification

You agree to indemnify, defend, and hold harmless Fast Mobile Center and its affiliates, officers, employees, and agents from any claims, liabilities, damages, losses, or expenses arising out of your use of the website or any violation of these Terms and Conditions.

15. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Zambia. Any legal disputes related to these terms shall be subject to the exclusive jurisdiction of the courts in Lusaka, Zambia.

16. Severability

If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms and Conditions, along with any policies referenced on our website, constitute the entire agreement between you and Fast Mobile Center regarding your use of our services. No oral or written representations, promises, or agreements outside of this document are binding.

18. Changes to Terms and Conditions

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page, with an updated “Effective Date.” Your continued use of the website after changes are posted constitutes your acceptance of the updated terms.

19. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Fast Mobile Center

Email: fastmobilecentre4@gmail.com
Phone: +260 77 933 3503
Address: Shop Number 113c, East Park Mall