Job Description

A Customer Service Assistant (CSA) is responsible for loading equipment onto trucks, guiding the Customer Service Representative (CSR) to aircraft, and moving equipment from the truck to the aircraft galley. Main Duties and Responsibilities: Assists Customer Service Representative (CSR) in catering aircraft; Guides Customer Service Representative (CSR) to aircraft safely and accurately; Quality checks on all assigned flights; Adds or subtract meals for assigned flights; All activities must be accomplished according to customer guidelines and while adhering to safety regulations; Follows directions; Works as a member of a team; May be required to complete pre-trip truck inspection as directed; Additional duties may be assigned as deemed necessary by management. Qualifications: High School Diploma or GED preferred; Must be 18 years of age; Up to one-year experience preferred; Current U.S. driver's license; Must be able to read and write to complete required forms; Communicate effectively with supervisors and co-workers. Requirements: Work assigned schedule which may vary and could include weekends and holidays; Works overtime when required; Arrives to work on-time; Must comply with Company Policies; Completes paperwork and related administrative duties. Work Environment: Will be exposed to extreme temperature changes and noise; Majority of duties performed outside in all weather conditions; Must be able to lift, push, pull, and move product, equipment and supplies up to fifty (50) pounds frequently during shift; Regularly stands, bends, lifts, and moves intermittently during shifts of 8+ hours; Must be able to work at heights up to 25 feet or more depending upon aircraft. Benefits: Free on-site cafeteria with hot and healthy meals; Free parking; Free uniforms and uniform laundering; Weekly pay with option to use paycard; Employee referral bonuses; Company sponsored $10k Life Insurance (basic and supplemental available as well); Vacation and sick benefits after 1 year; Holiday pay after 1 year; Recognition program including company merchandise; Optional employee paid benefits include Medical coverage, Dental, Vision, Flexible Spending Account, short and long term disability; HCAO - Medical Reimbursement Account; 401k with up to 3% company match for most locations and employees; Membership in the American Airlines Credit Union; Employee Assistance Program; Discounts with T-Mobile; Discount program with wide variety of vendors. Union language: Workforce needs to remain flexible in shifts and days off; Dues and Initiation Fees are taken the first Thursday of the month, after the required probation period. Values: Excellence, Integrity, Passion and Accountability; Respect, communication, teamwork, passion for work, accountability, and care for coworkers. gategroup is an equal opportunity employer committed to workforce diversity.

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